Houston Mayor John Whitmire promises to soak-up water bill woes

Houston Mayor John Whitmire pledging unconditional relief for residents tortured by horrific, unjustified four and sometimes five-figure water bills.

 Whitmire says he's ordered his team to do what should have been done long ago.

"We are going to have a computer run. It's our desire to notify folks that, disregard. We are going to come back and do a fair average amount from your previous months. It's going to be user-friendly. We are going to remember and demonstrate who we work for."

So why couldn't the previous administration make this right?